Calif. DMV to close offices statewide for half-day to re-train employees on customer service skills
LOS ANGELES (FOX 11) - The California Department of Motor Vehicles announced Monday that it will close its offices statewide for a half day on July 24, 2019, in order to, "better prepare employees to process REAL ID transactions and reinforce training on providing excellent customer service."
"Operation Excellence: DMV Training will result in more consistent customer experiences statewide and equip employees with the tools they need to handle an unprecedented volume of REAL ID applications, which are more complex and take more time to process," CA DMV said in a press release.
The training will be conducted at 183 field offices, Commercial Drive Test Centers and Industry Business Centers throughout the state. More than 5,000 employees will benefit from the training.
“Our employees are at the heart of every transaction we perform,” said Kathleen Webb, DMV acting director. “With this commitment to training, we can ensure they have the proper tools, knowledge, and experience to provide excellent customer service to the people of California.”
DMV Call Centers (1-800-777-0133) will remain open during the half-day office closure. Customers also will be able to:
- Conduct transactions online, at dmv.ca.gov, including renewing a vehicle registration, changing an address, requesting a copy of their driving record or making an appointment.
- Conduct transactions at DMV Now self-service kiosks located at grocery stores and select libraries, such as renewing a vehicle registration, filing for planned nonoperation (PNO) status, submitting an affidavit of non-use, submitting proof of insurance, and paying a $14 insurance reinstatement fee. A map of kiosks can be found online here.
- AAA members may visit AAA offices to conduct some transactions, including vehicle registration renewal.
- Registration services also are available at California DMV Business Partners for a fee. Customers can search for partners with this online map.